After much consideration and interpretation of the recent hospitality guidelines, we have decided Grand Café will not reopen in July. This decision has been made with a heavy heart as we desperately want to reopen our doors and welcome our customers back. However, with team and customer safety as our priority we do not believe we are in a position to return with the vibrant event and dining experience Grand Café is famed for. Over the years we have had the privilege to host weddings, corporate functions, charity fundraisers and endless celebrations, above all we have been part of watching so many happy memories in creation. Sadly, with the new legislation we are unable to offer events with any large gatherings and therefore the business is not viable in the current climate.
We would like to thank you for your support and understanding while we have tried to navigate through this incredibly difficult time for our industry. Many of you have events or bookings that we will now have to postpone, we are able to transfer your deposits to a rescheduled date, alternatively we ask that where possible, refunds are taken as vouchers, this support of our business makes all the difference and we’re truly grateful. Of course, if you’re unable to reschedule or exchange your deposit for a voucher we will arrange a refund. Those customers in a position to take a voucher will receive an extra credit as a show of our gratitude.
I speak on behalf of our whole team when I say we look forward to hosting you in the future and seeing our venue come back to life. For now, we send our thanks and will update you if the guidance changes and we’re able to reopen our doors any sooner. Christmas booking enquiries, future event reservations and deposit returns should be directed to firstname.lastname@example.org